Auto FX Photographic Edges 6.06 Crashing

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jerimg
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Auto FX Photographic Edges 6.06 Crashing

Postby jerimg » Mon May 02, 2005 7:45 pm

eGreetings All,

I am having problems with using Auto FX Photographic Edges (stand alone) crashing all the time. Usually towards the end of the project. (about 10 changes)
I have contacted Auto FX about this and they can't seem to figure it out either. They sent me a new set of CDs which fixed being able to uninstall the program but did not stop the crashing.

It doesn't matter the size or the format of the photo. I have stopped all running programs prior to openting POE. I thought maybe I was running out of memory (I have 1 gig). But that doesn't seem the case.

I bought the tutorial CD to make sure I was using the program properly.

It seems a shame to pay so much for a program and to not be able to use.

Has anyone had any problems with POE that they found an answer for?
Any conflicts with other software or hardware? :-?

Any help at all would be greatly appreciated.

Thanks so much!!

Kind Regards,
Jeri

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Postby HaraldHeim » Mon May 30, 2005 2:53 pm


jerimg
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Postby jerimg » Mon May 30, 2005 6:57 pm


HaraldHeim
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Postby HaraldHeim » Mon May 30, 2005 10:54 pm


jerimg
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Postby jerimg » Mon May 30, 2005 11:02 pm


plugsnpixels
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Postby plugsnpixels » Tue May 31, 2005 11:07 pm


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Postby macgal3 » Wed Jun 01, 2005 12:08 am


Didge
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Postby Didge » Wed Jun 01, 2005 2:10 am

Jeri ........... What operating system are you using and is it up to date re patches and fixes ?
What's the error message you get when Photographic Edges crashes ?
Does it crash when you're doing the same thing each time ?
As much information as you can supply can help in finding a fix for this problem.
You say that the problem is with the standalone version, how about when the software's installed into Photoshop's Plugin directory ?
Have you tried it with any other programme, i.e. Paintshop Pro, PhotoImpact or even Irfanview, in fact any other programme which uses Photoshop compatible plugins ?
Honi Soit Qui Mal Y Pense

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Postby ekuseni » Wed Jun 01, 2005 6:19 pm

Have had exactly the same problem using PGE in both standalone and called from Photoshop. Using Win XP Pro with a gig of ram. Also tried the uninstall and re-install routine both nothing helps. The problem isn't happening with Mystical Lighting, Mystical Tint Tone & Colour and Auto Eye.

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Postby plugsnpixels » Wed Jun 01, 2005 7:13 pm

I tend to run the Auto FX apps as standalones because of the RAM demands.

As, in regards to PGE, I don't like the way you need to load 2 or 3 CDs full of frames to your hard drive before you can access them (unlike Extensis PhotoFrame, where you can have as little or as many frames/edges as you want accessible).

BTW, PGE crashes can occur when you try to use preset effects that use frames not installed.

See examples of PGE and PhotoFrame (as well as EasyFrame and the other Auto FX apps) in action on my Plugs N' Pixels website.

Mike
Free digital imaging ezine (and discounted plug-ins!)
www.plugsandpixels.com

jerimg
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Postby jerimg » Wed Jun 01, 2005 8:24 pm

Thank you all for your comments!

Question:
What is the error messages?

Answer:
Windows XP pops up with the following:
PGE_6 has encountered a problem and needs to close. We are sorry the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem. We have created an error report that you can send to us. We will treat this report as confidential and anonymous.
To see what data this report contains Click Here.

(continued examples of error messages)
AppName: pge.exe
AppVer: 6.0.0.0
ModName: pge.exe
ModVer: 6.0.0.0
Offset: 001fb073

(another example)
all same except:
Offset: 001c813b

Offset changes with each crash.

Question:
Does PGE crash doing the same thing?

Answer:
No, it doesn't matter what I am doing, or which options I choose. It doesn't matter if the image is a .jpg, .png, .tif, .bmp.
And it doesn't matter the size of the image. I have tried from 10k to 3 mb.

Question:
Have to tried it as a plugin?

Answer:
Yes, on Paint Shop Pro 9 and PhotoImpact 10. I don't have Photoshop.
It still crashes on a whim.

I can include the log file where WinXP saves the error message to send to Microsoft if that will help. But it is very long. Let me know if you want me to post it. It says something different with each crash.

It is terribly nice of you to try to help me!

I think AutoFX has given up they won't return my emails requesting assistance.

Thanks!!!!

Kind Regards,
Jeri

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Postby jerimg » Fri Jun 03, 2005 1:45 am

eGreetings All,

I think I fixed it!!

I uninstalled the program (again).

Also, I noticed that once of my other software programs was not loading, Art Explosion Publisher Pro.
So, I uninstalled it also.

Then, ran Tuneup 2004 Clean Up and Repair on my system. To clean and defrag the Registry.

Then, I ran Scan Disk and Defrag.

I installed Art Explosion Publisher Pro and then installed AutoFX Edges.

I noticed that when installing the plugin portion that it didn't install it in the folder that I chose. So, I dragged PGE_PlugIn.8bf into my Paint Shop Pro 9/PlugIns/AutoFX Software folder.

I then shut my system all the way down and turned it back on.

Both the stand alone version and the plugin version seem to working properly! No crashes so far!

I am so happy - I will now do the dance of JOY!!!

Thank you all for your comments and help!

Kind Regards,
Jeri

Didge
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Postby Didge » Fri Jun 03, 2005 11:38 am

Honi Soit Qui Mal Y Pense

jerimg
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Postby jerimg » Fri Jun 10, 2005 1:33 am

This is a follow up for those searching for information regarding AutoFX Photographic Edges.

I am still having problems with crashing. I can make a couple of changes and open a new image now.

But it crashes a lot. This is the most frustrating piece of software I own and it was the most expensive.

It does have some wonderful edges and supposedly can do some terrific effects. But it is very unstable.

Best Wishes to you all,
Jeri

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Postby HaraldHeim » Fri Jun 10, 2005 11:43 am

PhotographicEdges is certainly the best software of its kind, but you would probably have to buy a new computer to get it working. If that isn't possible, you should certainly ask AutoFX for a refund and get an alternative software, e.g. Extensis PhotoFrames, which also lets you do great effects and works much faster and more stable.

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Auto FX

Postby mitchman » Mon Sep 05, 2005 4:43 pm


HaraldHeim
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Postby HaraldHeim » Mon Sep 05, 2005 9:36 pm


jerimg
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Postby jerimg » Mon Jan 16, 2006 8:07 pm

Note: AUTOFX PHOTOGRAPHIC EDGES
Since I had so much trouble with this software. And I tried everything I could think of to get it to run. With AutoFX not providing any solution and they would not refund my money. I decided to try to sell it on Ebay. Well, AutoFX filed a complaint against me and had my auction removed.

Please be aware of this before you buy any AutoFX Software.

Because I purchased the Tutorial CD also this was alot of money down the toilet.

I hate to say bad things about another but this just takes the cake.

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Postby HaraldHeim » Tue Jan 17, 2006 11:22 am


jerimg
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Postby jerimg » Tue Jan 17, 2006 7:09 pm

Hi Harold,

You didn't have to reply...But Thank you!

I don't want to take the chance of relisting and maybe getting kicked off eBay. I am disabled and occasionally sell off items I don't use any more. So getting suspended would be very bad for me.
So, I decided to write some reviews, I placed one with cnet.com and one with epinions.com. I am a member of both. This might help some other person from making the mistake of purchasing.

You have been more than kind! Thank you so much for your support. I love your Newletters - especially the polls. I love to see what others are using. Thanks for all your hard work - you have a great site!

Best to you,
Jeri


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