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4 posts • Page 1 of 1
I purchased ULEAD software online and I did install the software successfully once. However, I have had to rebuild my system due to a hardware failure and I not reinstall the software.
After numerous emails sent via the ULEAD website, I have had ZERO response from ULEAD. Not even acknowledgement that my help request was received.
I have now sent them a final offer. Give software I can install or else I am doing a charge back via my credit card purchase.
I refuse to spend the money to make a phone call and pay for hours on hold. Email is how these problems should be handled.
Has anyone else had a negative CS experience with ULEAD? Or found a way to fix it?
Very frustrated by ULEAD don't care attitude.
Considering my appraisal of the quality of ULEAD's products, this is both very surprising and extremely disappointing.
Don't take a dump where you eat, ULEAD.
I respectfully suggest that you find the time to both acknowledge, and to take care of solving your customers' dissatisfactions, before the problem grows larger than your reputation can swallow...
Just a thought.
repeat after me : "I will not hype craptacular software."
I have used PhotoImpact from version 5. I am with a lot of others here that really dislike the upgrade process. It is simply a way to make more money. I have managed to get through on the phone once and the person knew less about the product than I. He kept telling me to "visit" the web site. I have had problems with the programs from version 7 through XL suddenly crashing. When that happens the program always crashes until I reinstall. Since most of my versions are upgrades, having to find a cd I made to reinstall the software because it does not work is really not acceptable. A single line in the registry would solve that problem. I like the features but each version seems to be problematic and I wonder why I keep upgrading. Has anyone else had a problem with any version starting to crash out of nowhere and only a reinstall will solve the problem. Forget asking them. They will refer to the autorun feature. If you tell them that is disabled then there is confusion.
Sorry guys ... but I never ever had a problem with ANY of the Ulead products. I don't know if and how the help/support lines work because I never had to use them ... I don't go for upgrades, I just install the newest version (if it is worth it.) I started at PI7, then 8 was worth to install, now I'm still on 10. I downloaded and checked 11 and 12, but the extra's in them didn't seem to be worth the installation. So I'm still on 10. It does anything I want, never crashes etc.
For me : PI10 is THE perfect pic-prog ...
oh yes : I'm on XPpro SP1...
4 posts • Page 1 of 1
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