ULEAD support stinks
Posted: Wed Nov 19, 2003 11:28 pm
I purchased ULEAD software online and I did install the software successfully once. However, I have had to rebuild my system due to a hardware failure and I not reinstall the software.
After numerous emails sent via the ULEAD website, I have had ZERO response from ULEAD. Not even acknowledgement that my help request was received.
I have now sent them a final offer. Give software I can install or else I am doing a charge back via my credit card purchase.
I refuse to spend the money to make a phone call and pay for hours on hold. Email is how these problems should be handled.
Has anyone else had a negative CS experience with ULEAD? Or found a way to fix it?
Very frustrated by ULEAD don't care attitude.
After numerous emails sent via the ULEAD website, I have had ZERO response from ULEAD. Not even acknowledgement that my help request was received.
I have now sent them a final offer. Give software I can install or else I am doing a charge back via my credit card purchase.
I refuse to spend the money to make a phone call and pay for hours on hold. Email is how these problems should be handled.
Has anyone else had a negative CS experience with ULEAD? Or found a way to fix it?
Very frustrated by ULEAD don't care attitude.