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Having trouble with purchased actions in CS3

Posted: Sun Nov 04, 2007 3:38 pm
by kljustme
:cry: - Hi I am a newbie when it comes to actions, but I work with photography a lot. When I saw the posting for PencilPixel- I checked it out and was absolutly thrilled with its capabilities! But now that I have purchased them- when I go to use them- they keep stopping and telling me that layer 1 is not available - or background layer and so on and so on.... But like I said I am new to actions so I'm not sure about how to use them- I have them in Button Mode- press them and they just stop and etc... I must tell you that I have CS3 french version. Hope someone can help me.
Hope I didn't get fleeced :oops:

thank you in advance

Posted: Mon Nov 05, 2007 1:13 am
by HaraldHeim
Did you ask the action developer for help?

Maybe some actions need a layer to be present and not the background image.

Diffilculty with Actions- French CS3

Posted: Mon Nov 05, 2007 4:22 pm
by kljustme
That is what I did next- I contacted PencilPixel- They responded within an hour (on a Sunday!) They told me that they didn't realize that the language would affect the layers as such - so we have things settled- I must say that they are very trustworthy and honest company- no one should be afraid of doing business with them. So as for now it seems that they don't work on different language Photoshop cause the layer names are not the same- so there is something said for getting a free trial before buying- I have learned a valuable lesson.

Thank you