Problem with NIK Collection

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pereh
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Problem with NIK Collection

Postby pereh » Sat Nov 02, 2013 4:01 pm

Hello Harald,

NIK software is rolling out a new version of their plug-in collection. Done silently in the background via Google updater, without any further information etc., but the installation failed, the plug-ins crashed. After getting info from NIK support, I installed the new verion manually. Now all NIK plug-ins cause an APPCRASH of PSE10. After uninstalling ElementsXXL, they work; after re-installing ElementsXXL, PSE freezes again. So there seems to be an incompatibility here. Would you please have a look at this problem?

Thank you.

HaraldHeim
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Re: Problem with NIK Collection

Postby HaraldHeim » Thu Nov 07, 2013 1:09 am

I just tested the latest Nik Collection update in PSE 10 with ElementsXXL 1.04 under Windows 7 and did not find any problem.

Does the crash occur before the Nik plugin window is displayed or after pressing the OK button on the Nik plugin window?

pereh
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Re: Problem with NIK Collection

Postby pereh » Thu Nov 07, 2013 6:12 pm

The error occurs 2 or 3 seconds after clicking on the plug-in to start it:
"PSE 10 funktioniert nicht mehr
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: PhotoshopElementsEditor.exe
Anwendungsversion: 10.0.0.0
Anwendungszeitstempel: 4e70c16d
Fehlermodulname: ntdll.dll
Fehlermodulversion: 6.1.7601.18229
Fehlermodulzeitstempel: 51fb1072
Ausnahmecode: c0000005
Ausnahmeoffset: 0002e41b
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
"
Installierte NIK version: NikCollection_1.105_3010-96.exe

HaraldHeim
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Re: Problem with NIK Collection

Postby HaraldHeim » Thu Nov 07, 2013 8:06 pm

I tested with the same versions of nik, Photoshop Elements and Windows and did not get a crash. As long as I cannot reproduce the problem, I cannot fix it. Sorry.

HaraldHeim
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Re: Problem with NIK Collection

Postby HaraldHeim » Mon Nov 11, 2013 6:13 pm

You could try reinstalling nik. Would at least be worth a try.

plugsnpixels
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Re: Problem with NIK Collection

Postby plugsnpixels » Thu Nov 28, 2013 10:03 pm

I have read of these crashes elsewhere online. Like Harald said, a reinstall should help.
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pereh
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Re: Problem with NIK Collection

Postby pereh » Wed Dec 04, 2013 7:56 pm

Indeed, Google has silently installed version 'nikcollection-1.1.0.7.exe'. This did not solve the Problem. But manually re-installing this kit did it: ElementsXXL and NIK are running together again.
Thank you very much for your help.

HaraldHeim
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Re: Problem with NIK Collection

Postby HaraldHeim » Thu Dec 05, 2013 1:13 am

Good to hear that it worked. I also manually installed it.

pereh
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Re: Problem with NIK Collection

Postby pereh » Mon Dec 16, 2013 9:52 pm

Alas, it happened again. After installing ElementsXXL1.05, the NIK plugins caused PSE 10 to crash. But this time, manually reinstalling NIK did not solve the problem. Are there any changes in 1.05 that might give a clue to what is going on?

Thank you.

HaraldHeim
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Re: Problem with NIK Collection

Postby HaraldHeim » Mon Dec 16, 2013 11:12 pm

Sorry to hear that. There are only small changes in ElementsXXL 1.05.

I could imagine that installing ElementsXXL again, changed its file date or file order so that it is loaded and executed before the nik automation plugin. Try reinstalling nik again tomorrow.

pereh
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Re: Problem with NIK Collection

Postby pereh » Sat Dec 21, 2013 9:28 pm

Nik version 'nikcollection-1.1.0.9' arrived on my harddisk today and was installed silently (a ridiculous and bad way to deliver software). I re-installed it manually, but the Nik plugins and ElementsXXL still have problems. I have decided to uninstall ElementsXXL and use it no more. Maybe, some day...


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