Problem with W Elements XXL and PS Elements 11

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pwtsnow
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Problem with W Elements XXL and PS Elements 11

Postby pwtsnow » Wed Oct 14, 2015 12:18 am

I have experienced an interesting problem with the current trial version of Elements XXL. It has caused my scanner to not recognize my computer and vise versa. This also applies to all scanner recognition period, as I could no longer scan into Photo Shop, Word or from the scanner to the computer.

My system should anyone be interested is Win 7 SSD 64 bit 8gig Ram NVIDIA GeForce GT 630 Video card
My Printer is an all in one Epson XP810 printer, scanner fax

I did a system roll back, downloaded some new drivers etc. Finally (as my trial version had expired) I uninstalled the Elements XXL plugin and once again my scanner was functional.

Has anyone else experienced anything like this? I have ordered via the postal service the full version of the XXL plugin and am hoping this was just an issue with the trial version.

Thank-you for all suggestions and advice.

Sincerely,

pwtsnow

HaraldHeim
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Re: Problem with W Elements XXL and PS Elements 11

Postby HaraldHeim » Wed Oct 14, 2015 9:27 am

I think it was just a coincidence that your scanner started working again when you uninstalled ElementsXXL. I had a number of similar coincidences reported to me over the years. In all cases it turned out that something else was causing it.

ElementsXXL only "messes" with Photoshop Elements and not with any system drivers. Even if you would use a scanning plugin in Photoshop Elements, I do not see how ElementsXXL could keep it from recognizing the scanner.

You mention that you were not able to scan into other applications than Photoshop Elements. ElementsXXL does not run as a plugin in these applications and is inactive at that time. So how should it block their scanning process?

I suggest that you install the full version of ElementsXXL and convince yourself that the scanner will still be working.

pwtsnow
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Re: Problem with W Elements XXL and PS Elements 11

Postby pwtsnow » Wed Oct 14, 2015 1:55 pm

Dear Mr. Harald Heim;
Thank-you for your speedy reply and I will indeed give the full version a try.

Sincerely,

pwtsnow

pwtsnow
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An Addendum to Problem with W Elements XXL and PS Element

Postby pwtsnow » Fri Oct 16, 2015 6:41 pm

This is an Addendum to my post concerning my issues with my scanner not working. For anyone else who may have quirky issues that you simply can't figure out and you're on a 64 bit box, try moving a copy of your Plugin Site Folder over in to your Program files (86) folder. This solved my issues and I hope it helps you with yours.

Wishing you all the Best,

pwtsnow

HaraldHeim
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Re: An Addendum to Problem with W Elements XXL and PS Elemen

Postby HaraldHeim » Sat Oct 17, 2015 10:25 am

Sounds like you changed the installation path to the Photoshop Elements Plug-Ins folder instead of keeping the default path for installing it into the Programs Files folder. And that you then moved it to the Programs Files folder where it was supposed to be installed in the first place. Correct?

This adds many files to the Photoshop Elements Plug-Ins folder that do not belong there, but that should still not block a scanner.

In any case I am glad to hear that your scanner issue is resolved.

pwtsnow
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Re: Problem with W Elements XXL and PS Elements 11

Postby pwtsnow » Sat Oct 17, 2015 2:34 pm


HaraldHeim
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Re: Problem with W Elements XXL and PS Elements 11

Postby HaraldHeim » Sat Oct 17, 2015 2:59 pm

On 64-bit systems the Program Files folder is for 64-bit applications and the Program Files (x86) folder is for 32-bit applications. Basically it does not matter if you violate this guideline, because 32-bit programs also run from the Programs Files folder and 64-bit ones from the Program Files (x86) folder. In the case of plugins: They are usually not executed from their installation path, but are copied to the plugins folder of an application and executed there.

As ElementsXXL includes both 32-bit and 64-bit plugins, it always installs in the Program Files folder. But the Plugin Installer copies them to the plugins folders in both the Program Files and Program Files (x86) folder depending on the host application.

So your solution makes no sense to me. A scanner does not check files in both Program Files folders and decides to not function if it does not find the same files in both of them.

Please send the link to the mentioned articles. I would be surprised if they confirm that this fix solves problems. I still think your scanner driver is behaving erratic and works sometimes and sometimes not regardless of what you do with ElementsXXL. Time will tell.

pwtsnow
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Re: Problem with W Elements XXL and PS Elements 11

Postby pwtsnow » Sat Oct 17, 2015 7:22 pm


HaraldHeim
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Re: Problem with W Elements XXL and PS Elements 11

Postby HaraldHeim » Sat Oct 17, 2015 7:54 pm

Sorry if I have been too blunt. I hope your solution will keep on working! No need to debate it further. Enjoy ElementsXXL!

pwtsnow
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Re: Problem with W Elements XXL and PS Elements 11

Postby pwtsnow » Sat Oct 17, 2015 8:30 pm

Dear Harald Heim,

Actually enjoyed our conversation and have the utmost respect for you, your knowledge and abilities Honestly consider you a genius and appreciate the breath and scope your plugins give to PSE.

Hope you didn't take my replies as argumentative.

Sincerely,

pwtsnow

HaraldHeim
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Re: Problem with W Elements XXL and PS Elements 11

Postby HaraldHeim » Sun Oct 18, 2015 5:11 am

Thanks for your kind words. Luckily I am not a genius. If you find some other problem with ElementsXXL, please let me know.


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