Home  ||  Products | Download | Order  ||  Resources | Reviews | Forum | News | Gallery  ||  About


Harald went out of his way for me!

General Remaks about our web site or other things that don't fit in any other forum

Harald went out of his way for me!

Postby Photofix » Thu Feb 20, 2003 4:59 am

I had downloaded the demo of Color Washer last week and really liked the way it was set up and user friendly so I decided to purchase a copy. I started downloading and had a terrible time doing so. I tried many times and just couldn't do it. I contacted support at the plugin site and within a couple of hours Harald answered me.
He finally had to send it to me as an attachment in a email. I noticed the time he sent it and it was at 5 something in the AM.
So now I have the plugin I wanted (and it does a GREAT job), and I know if I need support, I can count on Harald to quickly answer any questions I might have.
Thanks so much Harald
George
Photo Repair Central
Photofix
Plugin Guru
Plugin Guru
 
Posts: 55
Joined: Thu Feb 20, 2003 4:48 am
Location: Blue Ridge Mountains of Virginia

Postby Guest » Fri Feb 21, 2003 9:25 am

Wonderful! :D

Maybe he should teach some of these large, large compainies how to support thier customers.
Guest
 

Postby HaraldHeim » Sun Feb 23, 2003 2:22 pm

I try my best to help out people wether they purchased something or not.

If they describe their problem detailed and it can easily be solved, I usually reply immediatelly. Sometimes if there's a time shift because of the different time zones, I can't answer until the next day.

Of course I can't always help that quickly if I have too much other work or people didn't supply enough informaton or even type in a wrong reply email address. And some times I also need some spare time for myself :-)
HaraldHeim
Plugin Guru
Plugin Guru
 
Posts: 3104
Joined: Fri Mar 08, 2002 1:00 am
Location: The Plugin Site


Return to General Comments

Who is online

Users browsing this forum: No registered users and 1 guest