Terms & Conditions
Ordering Online, by Fax, by Phone
or by Postal Mail
Ordering online is the fastest method
and most convenient option. More than 99% of our orders are placed
online. If you want to order online, please use the order
If you want to order by fax, please fill out the order
form, select Element5 as the Payment Option and press the
Continue button. On the next page scroll down to the bottom and
click on the "Order by Fax" link.
If you want to order by phone, please
fill out the order form, select "By
Phone" as the Payment Option and press the Continue button. You
will then receive instructions for ordering by phone at the Element5
If you want to order by check, cash
or bank/wire transfer, please use the order
form, select Element5 as payment option and press the Continue
button. On the next page fill out the form and choose "Check" or
"Cash" as payment option. You will then get instructions where to
send the check or cash to.
If you want to order by postal mail, please fill out the
order form, select Element5 as the
Payment Option and press the Continue button. On the next page scroll
down to the bottom and click on the "Order by Fax" link. Enter the
needed information and print out the fax page. Then
put the printed page into an envelope and send it to one of the
postal addresses mentioned on the Order
by Postal Mail page.
You have two possibilities to pay for our
products. You can pay via the PayPal or via the Element5
service. Both use secure servers for online payment.
you to pay from your PayPal account or by using VISA, Mastercard/Eurocard,
American Express, Discover credit cards, echeck and recently also
bank transfer. So if you are already a PayPal member, you should
definitely order via PayPal. PayPal only allows to pay online, so
if you want to pay by fax, phone, postal mail or want to use a different
payment method, please use Element5. For more information about
Paypal, please visit the Paypal
Element5 allows you to
pay online, but also by phone, fax or postal mail. Payment options
include VISA, Mastercard, American Express, Diners Club, Solo, Switch,
cash, bank/wire transfer, US money order and check. For
more information about Element5, please visit the
Customer Care Center.
For a regular user-license please
use the order form. If you would like to get
a academic/educational/student license of
our products (usually for a 40% reduced price), please scan a document
that proves that you are eligible for this license type as a GIF
or JPG file and keep it ready. Then please contact
us to get further instructions. If you want to get a site
license or multi-user license of our products please
contact us. Site licenses are cheaper
than purchasing several regular licenses.
The license agreement of our software products
contains the following conditions (which are accepted by installing
our software): If you purchase one license/copy of our software,
you are allowed to install it on one computer on which everyone
can use it. But the person who owns the license is also allowed
to install it on a second computer (e.g. for home use), but only
the license owner is allowed to use it on the second computer and
noone else. If you want a second person to use our software on a
second computer, you have to purchase two copies/licenses of the
software and so on.
Our royalty-free image collections have
a different license agreement, which is included on the CD or DVD.
This license agreements excludes using the images for certain purposes
that would threaten our revenue from the products. Please read the
license agreement carefully and please contact
us if something is unclear.
The following discounts are automatically
added when ordering:
2 or more items
more than $65
2 or more items
more than $125
2 or more items
more than $165
2 or more items
more than $225
2 or more items
more than $265
If you buy two or more items worth more
than $65 in total, you will be granted a $10 discount. For two or
more items worth more than $125 in total, we grant a $15 discount.
If you order two or more items exceeding $165 in total, you will
get a $20 discount. You will get a $25 or $30 discount if you order
two or more items worth more than $225 or $265.
If you order one or more of our products
on CD or DVD, you will have to pay an additional $10 flat fee. This
fee includes shipping, handling and material costs. You can save
the $10 by only ordering download versions of our products. Some
of our image collection products are only available on CD or DVD,
so the shipping fee has to be added.
If you are located in a country of the
European Union (EU), you have to pay an additional 19% value added
tax (VAT). If you run a business in an EU country (except Germany)
and have a VAT ID, you can avoid paying the VAT. If you are located
in Germany, you will have to pay VAT even if you have a VAT ID,
but you can get back the VAT with your "Umsatzsteuererklärung".
If you order via Element5, you just
need to enter your VAT ID on the Element5 order form.
If you want to order via Paypal,
you have two choices: You can order via Paypal, pay the VAT amount
and afterwards contact us to get a refund for the VAT amount. Or
you can contact us before ordering and then order without paying
the VAT amount. In both cases please contact
us with the following information: VAT ID Number, Company
Name, Type of Company (legal form, e.g. Limited, SARL), City, Postal
Code and Street plus Street Number. After we verified the
validity of your data, we will send your an URL for ordering via
Paypal (Element5 doesn't offer that yet).
If you order via Element5 and are located
in Maryland or Minnesota in the USA, you have to pay sales tax,
because Digital River, the mother company of Element5, is registered
in these two US states. If you want to avoid paying sales tax, please
use our Paypal payment service.
We currently ship CD-Rs and not pressed
CD-ROMs, mainly because we update our products quite often and want
to be able to send you the latest version of them. If you want to
save the shipping fee, feel free to order the Download version instead
of the CD Version and do a backup on CD or any other medium yourself.
However, our Edge & Frame Galaxy and HyperTyle products contain
material on the CD that isn't included in the download version,
so we advice that you purchase the CD Version nevertheless.
The CD package consists of a (usually transparent)
slim case, a booklet and the CD-R itself. We currently don't include
any printed manuals, but you can print the included PDF or HTML
manuals yourself if you like. We usually also add the official ball
point pen of The Plugin Site as a small gift.
You will usually get the download instructions
right after ordering if you order online and use a credit card,
UK bank card or money from an existing Paypal account. The
download instructions for the ordered product(s) will then be displayed
in your browser within seconds after your order was processed. You
will also get the download instructions by email at the same time.
If there are problems with your credit card or any other problems
with your order, it may take up to 24 hours until you get your download
Orders by mail, phone and fax
may need some time until they are processed. If you use echeck (via
Paypal), check, cash or wire/bank transfer as payment options, you
will get the product after the money was transferred which can take
a few days.
If you ordered a product on CD, you will
nevertheless get the download instructions for the product. That
way you don't need to wait until the product arrives. We send by
air mail, so shipping usually takes 2 - 3 days for Europe, 3 - 7
days for the United States & Canada and 7 - 14 days for other parts
of the world. Orders are usually shipped on the next business day.
If a CD was damaged during shipping, please
contact us. We will arrange that
you will get a new CD free of charge. However, we need a prove that
your CD was damaged. That can be done by sending us a photo of the
CD or by returning the damaged CD back to us.
Order Cancellation and Refund
Please download demo versions of our products
from our Download Center and
test them thoroughly before ordering. That will keep you from experiencing
If you ordered a product but did not download its full version yet,
you can cancel your order if you contact
us within 14 days. If you already downloaded the full version
or if more than 14 days passed since the order, you can nevertheless
request a refund by letting us know
your reason(s). We will then try to resolve the issue and find a
satisfying solution for both of us.
Minor updates like 1.01, 1.02, 1.03,
2.01, 2.02, 3.01, 3.02 and so on are free. Major upgrades
like 2.0, 3.0 require an upgrade fee that is between 25%
and 50% of the product price. You can be sure that our major upgrades
contain many essential new features. We don't release any upgrades
that only have a few less important features. Such things are included
in the free updates. So you certainly get something in return for
your upgrade fee.
If you purchased a product 6 months
before a major upgrade, you will usually get the upgrade for free
(or for the price difference if the product price has increased).
If an upgrade is released within 12 months of a
previous major release, the period may be reduced from 6 to 4 months.
So you don't have to worry that you buy
Version 1 this week and have to pay an upgrade fee for Version 2
If you switched from Windows to Mac
or vise versa, you can get a crossgrade for $20 (one license), $30
(two licenses), $45 (three licenses), $60 (four licenses) and so
on. Please contact us in this case.
Product Updates, Redownload & Replacement
After you purchased a product you will
be added to our database of registered customers. When a new version
of the product(s) that you ordered is released, you will receive
the update information via email. So please make sure that we always
have your latest working email address. Please contact
us when your email address has changed and include the following
information: your name, your old email address, your new email address
and the name of the product(s) you ordered. Please also make sure
that your or your provider's anti-spam tools don't block emails
If you lost a product or if did not
receive the latest update, please use the Customer
Download form to request a new download link.
If you ordered one of our products as a download version and want
it on CD now, please contact us
with your order information. The cost for the CD is $10. Same applies
if you lost a CD and you need a replacement CD.
Want to know more?
If you should have any problems or questions
concerning ordering, please contact
to the Order Page