Order Information / Terms &
Ordering Online, by Fax or Phone
Ordering online is the fastest method
and most convenient option. More than 99% of our orders are placed
online. If you want to order online, please use the order
If you want to order by fax, please fill out the order
form, select Element5 as the Payment Option and press the
Continue button. On the next page scroll down to the bottom and
click on the "Order by Fax" link.
If you want to order by phone, please
fill out the order form, select "By
Phone" as the Payment Option and press the Continue button. You
will then receive instructions for ordering by phone at the Element5
If you want to order by check or bank/wire
transfer, please use the order form,
select Element5 as payment option and press the Continue button.
On the next page fill out the form and choose "Wire transfer" or
"Check" as payment option.
You have two possibilities to pay for our products.
You can pay via the PayPal or via the Element5 service.
Both use secure servers for online payment.
PayPal allows you to pay from your PayPal
account or by using VISA, Mastercard/Eurocard, American Express,
Discover credit cards, echeck and recently also bank transfer. So
if you are already a PayPal member, you should definitely order
via PayPal. PayPal only allows to pay online, so if you want to
pay by fax, phone, postal mail or want to use a different payment
method, please use Element5. For more information about Paypal,
please visit the Paypal
Element5 allows you to pay online, but also by phone, fax
or postal mail. Payment options include VISA, Mastercard, American
Express, Diners Club, Solo, Switch, bank/wire transfer, US money
order and check. For more information about Element5, please visit
Customer Care Center.
For a regular user-license please use
the order form. If you would like to get a
academic/educational/student license of
our products (usually for a 40% reduced price), please scan a document
that proves that you are eligible for this license type as a GIF
or JPG file and keep it ready. Then please contact
us to get further instructions. If you want to get a site
license or multi-user license of our products please
contact us. Site licenses are cheaper
than purchasing several regular licenses.
The license agreement of our software products
contains the following conditions (which are accepted by installing
our software): If you purchase one license/copy of our software,
you are allowed to install it on one computer on which everyone
can use it. But the person who owns the license is also allowed
to install it on a second computer (e.g. for home use), but only
the license owner is allowed to use it on the second computer and
noone else. If you want a second person to use our software on a
second computer, you have to purchase two copies/licenses of the
software and so on.
Our royalty-free image collections have a different
license agreement, which is included on the CD or DVD. This license
agreements excludes using the images for certain purposes that would
threaten our revenue from the products. Please read the license
agreement carefully and please contact
us if something is unclear.
The following discounts are automatically added
2 or more items
more than $65
2 or more items
more than $125
2 or more items
more than $165
2 or more items
more than $225
2 or more items
more than $265
If you buy two or more items worth more than
$65 in total, you will be granted a $10 discount. For two or more
items worth more than $125 in total, we grant a $15 discount. If
you order two or more items exceeding $165 in total, you will get
a $20 discount. You will get a $25 or $30 discount if you order
two or more items worth more than $225 or $265.
If you are located in a country of the European
Union (EU), you have to additionally pay value added tax (VAT).
The VAT rate of the country, in which you live, will be charged
(something between 15% and 27%). If you run a business in an EU
country (except Germany) and have a VAT ID, you can avoid paying
the VAT. If you are located in Germany, you will have to pay 19%
VAT even if you have a VAT ID, but you can get back the VAT with
If you order via Element5, you just need
to enter your VAT ID on the Element5 order form.
If you want to order via Paypal, you
have two choices: You can order via Paypal, pay the VAT amount and
afterwards contact us to get a refund for the VAT amount. Or you
can contact us before ordering and then order without paying the
VAT amount. In both cases please contact
us with the following information: VAT ID Number, Company
Name, Type of Company (legal form, e.g. Limited, SARL), City, Postal
Code and Street plus Street Number. After we verified the
validity of your data, we will send your an URL for ordering via
Paypal (Element5 doesn't offer that yet).
If you order via Element5 and are located in
Maryland or Minnesota in the USA, you have to pay sales tax, because
Digital River, the mother company of Element5, is registered in
these two US states. If you want to avoid paying sales tax, please
use our Paypal payment service.
No CD Shipping
We do not ship CDs of our products since December
2014 anymore, because the demand for it decreased to nearly zero.
If you think you can only receive our products on CD, please contact
You will usually get the download instructions
right after ordering if you order online and use a credit card,
UK bank card or money from an existing Paypal account. The download
instructions for the ordered product(s) will then be displayed in
your browser within seconds after your order was processed. If that
should not happen, please check your emails, because you will also
get the download instructions by email at the same time. If there
are problems with your credit card or any other problems with your
order, it may take up to 24 hours until you get your download instructions.
Orders by mail, phone and fax may need some
time until they are processed. If you use echeck (via Paypal), check,
cash or wire/bank transfer as payment options, you will get the
product after the money was transferred which can take a few days.
Order Cancellation & Refund
Please download demo versions of our products
from our Download Center and
test them thoroughly before ordering. That will keep you from experiencing
If you ordered a product but did not download its full version yet,
you can cancel your order if you contact
us within 14 days. If you already downloaded the full version
or if more than 14 days passed since the order, you can nevertheless
request a refund by letting us know
your reason(s). We will then try to resolve the issue and find a
satisfying solution for both of us.
Minor updates like 1.01, 1.02, 1.03,
2.01, 2.02, 3.01, 3.02 and so on are free. Major upgrades
like 2.0, 3.0 require an upgrade fee that is between 33%
and 50% of the product price. You can be sure that our major upgrades
contain many essential new features. We don't release any upgrades
that only have a few less important features. Such things are included
in the free updates. So you certainly get something in return for
your upgrade fee.
If you purchased a product 4 to 6 months
before a major upgrade, you will get the upgrade for free (or
for the price difference if the product price has increased). So
you don't have to worry that you buy version 1 this week and have
to pay an upgrade fee for version 2 next week.
If you switched from Windows to Mac or vise
versa, you can get a crossgrade for a small fee. Please contact
us in this case.
Product Updates & Redownload
After you purchased a product you will be added
to our database of registered customers. When a new version of the
product(s) that you ordered is released, you will receive the update
information via email. So please make sure that we always have your
latest working email address. Please contact
us when your email address has changed and include the following
information: your name, your old email address, your new email address
and the name of the product(s) you ordered. Please also make sure
that your or your provider's anti-spam tools don't block emails
If you lost a product or if did not receive
the latest update, please use the Customer
Download form to request a new download link.
Want to know more?
If you should have any problems or questions
concerning ordering, please contact
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