Ordering Online, by Fax or Phone
Ordering online is the fastest method
and most convenient option. More than 99% of our orders are placed
online. If you want to order online, please use the order
If you want to order by phone, please fill out the order form, select "By Phone" as the Payment Option and press the Continue button. You will then receive instructions for ordering by phone at the Element5 payment service.
If you want to order by check or bank/wire
transfer, please use the order form,
select Element5 as payment option and press the Continue button.
On the next page fill out the form and choose "Wire transfer" or
"Check" as payment option.
You have two possibilities to pay for our products. You can pay via the PayPal or via the Element5 service. Both use secure servers for online payment.
PayPal allows you to pay from your PayPal
account or by using VISA, Mastercard/Eurocard, American Express,
Discover credit cards, echeck and recently also bank transfer. So
if you are already a PayPal member, you should definitely order
via PayPal. PayPal only allows to pay online, so if you want to
pay by fax, phone, postal mail or want to use a different payment
method, please use Element5. For more information about Paypal,
please visit the Paypal
For a regular user-license please use the order form. If you would like to get a academic/educational/student license of our products (usually for a 40% reduced price), please scan a document that proves that you are eligible for this license type as a GIF or JPG file and keep it ready. Then please contact us to get further instructions. If you want to get a site license or multi-user license of our products please contact us. Site licenses are cheaper than purchasing several regular licenses.
The license agreement of our software products contains the following conditions (which are accepted by installing our software): If you purchase one license/copy of our software, you are allowed to install it on one computer on which everyone can use it. But the person who owns the license is also allowed to install it on a second computer (e.g. for home use), but only the license owner is allowed to use it on the second computer and noone else. If you want a second person to use our software on a second computer, you have to purchase two copies/licenses of the software and so on.
Our royalty-free image collections have a different license agreement, which is included on the CD or DVD. This license agreements excludes using the images for certain purposes that would threaten our revenue from the products. Please read the license agreement carefully and please contact us if something is unclear.
The following discounts are automatically added
If you buy two or more items worth more than $65 in total, you will be granted a $10 discount. For two or more items worth more than $125 in total, we grant a $15 discount. If you order two or more items exceeding $165 in total, you will get a $20 discount. You will get a $25 or $30 discount if you order two or more items worth more than $225 or $265.
If you are located in a country of the European Union (EU), you have to additionally pay value added tax (VAT). The VAT rate of the country, in which you live, will be charged (something between 15% and 27%). If you run a business in an EU country (except Germany) and have a VAT ID, you can avoid paying the VAT. If you are located in Germany, you will have to pay 19% VAT even if you have a VAT ID, but you can get back the VAT with your "Umsatzsteuererklärung".
If you order via Element5, you just need to enter your VAT ID on the Element5 order form.
If you want to order via Paypal, you have two choices: You can order via Paypal, pay the VAT amount and afterwards contact us to get a refund for the VAT amount. Or you can contact us before ordering and then order without paying the VAT amount. In both cases please contact us with the following information: VAT ID Number, Company Name, Type of Company (legal form, e.g. Limited, SARL), City, Postal Code and Street plus Street Number. After we verified the validity of your data, we will send your an URL for ordering via Paypal (Element5 doesn't offer that yet).
If you order via Element5 and are located in Maryland or Minnesota in the USA, you have to pay sales tax, because Digital River, the mother company of Element5, is registered in these two US states. If you want to avoid paying sales tax, please use our Paypal payment service.
We do not ship CDs of our products since December 2014 anymore, because the demand for it decreased to nearly zero. If you think you can only receive our products on CD, please contact us.
You will usually get the download instructions right after ordering if you order online and use a credit card, UK bank card or money from an existing Paypal account. The download instructions for the ordered product(s) will then be displayed in your browser within seconds after your order was processed. If that should not happen, please check your emails, because you will also get the download instructions by email at the same time. If there are problems with your credit card or any other problems with your order, it may take up to 24 hours until you get your download instructions.
Orders by mail, phone and fax may need some time until they are processed. If you use echeck (via Paypal), check, cash or wire/bank transfer as payment options, you will get the product after the money was transferred which can take a few days.
Please download demo versions of our products
from our Download Center and
test them thoroughly before ordering. That will keep you from experiencing
Minor updates like 1.01, 1.02, 1.03, 2.01, 2.02, 3.01, 3.02 and so on are free. Major upgrades like 2.0, 3.0 require an upgrade fee that is between 33% and 50% of the product price. You can be sure that our major upgrades contain many essential new features. We don't release any upgrades that only have a few less important features. Such things are included in the free updates. So you certainly get something in return for your upgrade fee.
If you purchased a product 4 to 6 months before a major upgrade, you will get the upgrade for free (or for the price difference if the product price has increased). So you don't have to worry that you buy version 1 this week and have to pay an upgrade fee for version 2 next week.
If you switched from Windows to Mac or vise versa, you can get a crossgrade for a small fee. Please contact us in this case.
After you purchased a product you will be added to our database of registered customers. When a new version of the product(s) that you ordered is released, you will receive the update information via email. So please make sure that we always have your latest working email address. Please contact us when your email address has changed and include the following information: your name, your old email address, your new email address and the name of the product(s) you ordered. Please also make sure that your or your provider's anti-spam tools don't block emails from us.
If you lost a product or if did not receive
the latest update, please use the Customer
Download form to request a new download link.
If you should have any problems or questions concerning ordering, please contact us.